Consumer Rights & Protections (Texas)
1. Requesting Your Health Care Records
You have the right to request a copy of your health care records.
How to request records from Tanglewood Behavioral Health Group
- By mail (written request):
Tanglewood Behavioral Health Group 1220 Augusta Dr., Ste. 290 Houston, TX 77057 - By email:
info@tanglewoodbehavioral.com
Please include all of the following in your request:
- Patient full name
- Patient date of birth
- Proof of identity (e.g., a copy/photo of a government-issued ID or other verifying documentation)
- Your full name and contact information (phone number and/or email, plus mailing address if you want records mailed)
2. Licensing / Oversight Authority (TBHEC)
If you would like to contact the licensing/oversight authority:
Texas Behavioral Health Executive Council (TBHEC) (Texas Behavioral Health Council)
- Website: https://bhec.texas.gov
- Investigations/Complaints (24-hour toll-free): (800) 821-3205
- Address:
1801 Congress Ave., Ste. 7.300, Austin, TX 78701
3. File a Consumer Complaint (Texas Office of the Attorney General)
If you would like to file a consumer complaint:
Texas Office of the Attorney General — Consumer Protection Division (Texas Attorney General)
- Online: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
- Phone: (800) 621-0508
- Mail: PO Box 12548, Austin, TX 78711-2548
This notice is posted in compliance with Texas House Bill 4224 (Effective September 1, 2025). (Texas Legislature Online)